FAQ
How fresh is the coffee when it arrives?
We roast fresh every day - that means it’s never sitting around in a warehouse waiting to be picked. Once it's roasted, we pack it up and send it out fresh, usually with all orders sent the next business day. You'll see the roast date right on the bag, so you know exactly when it was made.
How is it packaged? Will it stay fresh?
Every bag is fitted with a one-way valve to keep oxygen out and flavour in. We also use resealable packaging so your coffee stays as fresh on day 10 as it was on day 1. No stale beans here.
How long does shipping take?
Once your coffee is roasted, we typically ship the next business day. We use Australia Post, a reliable, nationwide, trackable delivery service. So your order gets to you quickly and in peak condition. You’ll get a tracking number as soon as it’s on its way.
What does it taste like?
Each of our blends is crafted from selected crops for a distinct flavour profile. For example, The Dark Seas tastes kinda like dark chocolate with a hint of cherry — rich, smooth, and never bitter. We use natural-tasting descriptions, not technical jargon, so you know what you're getting in the cup.
About us

We love what we do
It’s what gets us out of bed — well, that and a good cup of coffee. At Hello Coffee, we roast fresh every weekday morning, right here in Apollo Bay. The gear fires up early, the place smells amazing, and we’re proud to send out coffee that’s genuinely fresh, not just fresh-ish.

Quality control
Coffee’s a natural product, which means it can shift with the seasons. That’s why we cup our blends nearly every day to make sure each batch still hits that sweet spot.
It’s part science, part experience, and part very enjoyable quality control.

We’re here to help you brew better coffee
Whether you’re new to coffee or a seasoned pro, we want to make your coffee journey easier and more enjoyable. Need advice? Brewing tips? Just ask — we love a good coffee chat.